Placing Orders Online

1. How do I know my credit card information is secure? ---- Here at, protecting the safety of your credit card information is important to us. We use Yahoo's secure server and encrypted with 128-bit technology High-grade Encryption Secure Sockets Layer (SSL) to protect the security of your personal credit card information as it is transmitted to us.

To make sure you are accessing our secure server before you submit personal financial information, look at the lower right-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 877.246.4335.

Address Verification System (AVS) We use the Address Verification System (AVS) and Card Verification Number (CVV) to ensure that your credit card information is not being used fraudulently. Address Verification Service (AVS) checks to match the street number and zip code of the cardholder's address.

What is a CVV code?

CVV stands for Customer Verification Value, sometimes also referred to as CVC (Card Verification Code), or CID (Confidential Identifier Number). The CVV code is an additional 3- or 4-digit security number that is printed (not embossed) on a credit card.

How is security improved by using the CVV code? The CVV code can only be found on the card itself and nowhere else, not even on associated credit card statements. This means that the person requesting the transaction must have (or have had) the card in their hands.

Requiring that a card transaction is validated with the CVV code provides good protection against fraudulent use of a card number that has been obtained without permission or that has simply been guessed. It protects you against other people trying to use your card number fraudulently. The CVV code is passed electronically (using encryption) and without visual inspection directly to the online processing gateway. Transaction failures caused by CVV validation errors are always investigated and, if appropriate, escalated to the credit card company. ++++ 2.How long does it take to process an order?---- Orders are generally processed with 4-6 hours of being placed. ++++ 3. Can I place my order over the phone. ---- Absolutely. We are open 7 days a week from 9am to 9pm. You can reach the sales department at 877.246.4335 ext 1 ++++ 4. What are my payment options?---- We accept Visa, MasterCard, American Express, and Discover. We also accept PayPal. ++++ 5. Do you charge sales tax?---- Yes, we charge sales tax for orders shipping to New York only. ++++ 6. How will my order be packaged? ---- In keep with our promise of earth-friendly products, we reuse boxes and packing materials that comes into our warehouse.++++ 7. Do you change for oversize shipping?---- Because some large items are bulky and heavy, usually the cost is higher to ship them. This change is stated in the products description. ++++ 8. Can I add, change or remove items from my order after it has been placed? ---- Yes, you may a change to your order, provided your order has not already been processed and shipped. Please e-mail your exact changes and invoice number to We will do our very best to accommodate your request. ++++ 9. Do you offer volume/bulk discount? ---- We sure do! Give us a call at 877-246-4335 for details on our volume/bulk pricing options.


Orders are generally shipped within 24-48 hours.

Absolutely. We are open 7 days a week from 9am to 9pm. You can reach the sales department at 877.246.4335


Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.